Field Service Management

A solution that allows you to make easy and effective changes to the schedule depending on order fulfillment during the day.

Assigning work orders to the appropriate field technicians and engineers is the day to day challenge faced by field service companies. If mismanaged, it can lead to increased costs and lesser productivity with more time being spent on the road as against fulfilling service orders; Also optimizing the field service management can lead to minimizing service cost and maximize savings.

Your company needs a solution that allows you to make easy and effective changes to the schedule depending on order fulfillment during the day for effective resource utilization. If you're still using the same software solution deployed a few years ago - your company is probably not maximizing their field service operation.

The ultimate aim for service management companies is to achieve the most cost-effective, dynamic and profitable service chain management system. Techpillars field service management software provides an end to end world class solution for cost effective service management. The Right Person at the Right Place at the Right Time with Right Skills, Right Inventory, Right Tools at Low Cost with High Quality. FieldPower's service dispatch solution schedules multiple mobile workforces by skills, location, sla, and cost. By uniting customer service with field service scheduling and dispatch, field service management becomes one unified solution, empowering you to implement consistent, efficient and sustainable processes for managing your mobile workforce, and demonstrating superior customer service with minimal overhead.

Key Functionality

  • Schedule Optimization
  • Real Time Dispatch
  • Location Based Services
  • Manage Multiple Vendors/Locations
  • Field Service Results Reports, Graphs, Maps
  • Forecasting and Market Analysis
  • Mobile Field Service
  • Back Office Integration with Field Service Software
  • Inventory Management

Key Benefits

  • User Friendly and adaptability to the system is quick
  • Scalable Architecture / Web based
  • Route/Service Optimization vis-a-vis Efficiency Savings
  • Reduced Travel costs
  • Reduced Overtime
  • 1st call scheduling based on 9 Variables
  • Intelligent Monitoring & Management using Analytics Enhanced a) Cost Savings b) Ratio of Schedulers to Field force c) Customer satisfaction
  • Increased Retention of Service Revenues
  • Prestigious client base

A Premium IT Solutions Company

With workforce talent in software engineering and subject matter expertise to evolve products and technology solutions in a broad range of business applications.